What we're looking for?
Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home.
Why we’re a great company to work for
Seeking Alpha is the leading online destination for engaged investors. We have an awesome product. Our crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals.
We care about work-life balance: We work primarily from home, provide lots of perks, and insist that you enjoy them.
We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.
Requirements:
- Very high level of English (verbal and written) - Must
- At least two years of experience in customer support over the phone
- Strong phone contact handling skills and active listening
- Track record of over-achieving quota and a knack for up-selling additional products/services
- Familiarity with CRM systems and best practices
- Customer orientation and ability to adapt/respond to different types of customer personalities
- Ability to multitask, prioritize, and manage time effectively
- Experience in providing support for financial institutions - an advantage
- Experience in providing support in a B2C environment - an advantage
- Knowledge of U.S. stock markets and terminology - an advantage
Location: Remote work in the Philippines
Working Days: Monday to Friday
Working hours: Night Shifts (08:00 PM to 06:00 AM Philippines Time, including a 1-hour break)
Responsibilities:
- Manage large amounts of incoming phone calls and tickets
- Actively perform product feature tours, updates, retention, and feedback calls with customers
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Address customer queries by identifying their needs and providing complete and accurate solutions
- Go the extra mile to engage customers
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