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Date: 21 Jul 2023Location:
Sydney, NSW, AU
Department: All
Description:
Job Requisition ID: 34437
SAP Service Delivery Manager – Deloitte Operate
Become part of one of the most successful SAP S/4 Cloud teams in Australia – and worldwide
Develop your career with Deloitte Operate, a top strategic growth focus for our business
Deliver Deloitte SAP Operate service value to our customers every single day
Application Management is far more for us than just keeping the lights on. We help our clients to gain value from their critical SAP solutions every day. We need you to help us grow and deliver our SAP Operate business.
What will your typical day look like?
You are catching up with our SAP Operate lead partner, Jan Lindhaus, and he buys you a coffee to get the day started on the right foot. You log into ServiceNow or Jira – on client site, at our office or WFH - to check the status of your client engagement(s). You will work with your service team members in Australia, the Philippines and India to make sure that critical client services are provided with high quality. You provide regular reports to your client and proactively report risks and issues.
In collaboration with our SAP solution experts and business consultants, you prepare for your quarterly client innovation workshop, highlighting new SAP capabilities and recommending innovative solution enhancements. You and your team are continuously looking for opportunities to digitise and automate “bread and butter” support activities, so you can focus on far more exciting value creation.
You will support Jan and the SAP industry leaders to develop new service solutions, support proposal creation and present our capabilities to clients. You meet up with your fellow service management expert community locally and globally to share experiences and optimise our service models, tools and procedures.
Your key areas of responsibility are:
Full ownership and governance of SAP application management services for your client(s)
First point of escalation for your clients and your team members
Oversee and guide incident assessment, end-to-end resolution, and ensure compliance with service levels and other obligations
Development and execution of a value creation and innovation agenda and roadmap – in collaboration with our SAP solution and domain experts
Establish and manage a collaborative and trusted account relationship with your client counterpart, the client’s leadership team, business and IT team members
Support our business development and proposal creation activities
Support recruiting and development of your team members in a true one-team spirit
About the team
We have a super successful, energetic, fun, and award-winning SAP practice. Our local SAP Operate team is still young and small, and you will be help us to attract, hire and grow expert service staff for our local and global delivery centres. You will benefit from our highly people focussed leadership style, targeted career development at the right pace, and specialised training and certification. With now 22 SAP S/4 go-lives under our belt we are one of the most trusted and growing SAP practices in Australia across a broad range of industries.
Enough about us, let’s talk about you.
You are someone with:
Strong experience in SAP application and service delivery management for at least 3 years.
You can spell WRICEF, ABAP, Solution Manager, Transport Management, and OSS1 (just to name a few…)
You know standards like ITIL and are familiar with ITSM tools like ServiceNow and Jira Service Management
You have a drive to create value for our clients every day. You know that Operate is not just about system monitoring and ticket resolution, but helping our customers to get maximum value from their solutions now and in the future
Team building and team management skills: You are proud of your team members, no matter where they are located.
Curiosity to develop and grow: you don’t want a dull 9-5 job and are excited to help out in business development, sales and service design activities
Courage to develop and grow a new function in our local firm and keenness to work hands-on with our lead partner Jan to develop new capabilities and grow the business
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
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