ABOUT UNILODE
Unilode owns and manages the world’s largest fleet of approximately 160,000 unit load devices (ULDs), for use in the aviation industry, and owns and operates the largest global network for the maintenance and repair of ULDs and inflight food service equipment. Unilode provides management, repair, short term leasing and digitalisation solutions to over 90 airlines through a network of more than 550 airports, 18 regional offices and 50 certified repair stations, supported by 700+ employees. For more information visit unilode.com.
POSITION OVERVIEW
The ULD Planning Manager will be taking the lead to:
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- Manage several regional Planning Leads, define and implement business process improvements and standardization in ULD Planning domain.
- Improve ULD Management Service Quality, Customer Satisfaction and Dispo performance/ ULD utilization.
- Act as key point of escalation for Customer Success Managers, Planning Leads and Customer counterparts.
- Identify customer pain points and improvement areas through data analysis, summarize and present insights and drive continuous improvement programs.
GENERAL RESPONSIBILITIES
- Lead ULD Planning and Dispositioning teams to improve business processes in order to maintain and elevate service quality for Unilode Aviation Solution Customers.
- Stay on top of customer networks within sphere of responsibility. Ensure to stay always up-to-date about flight schedules, aircraft in operations, ULD requirements, ULD fleet composition, critical stations, etc to ensure that Planning Leads and Planners maintain right focus at all times
- Timely escalate issues that hinder effective global ULD planning and dispositioning
- Serve as an internal and customer escalation point for complaints and service failure recovery
- Implement effective operational process to manage ULD Management domain and allow for future growth
- Continuous operational analysis (quantitative and qualitative), making sure that corrective actions are carried out in line with the standard operating procedure.
- Manage operational budget and expense in ULD Management domain
- Evaluate and drive Global utilization to balance network and to support global ULD fleet management strategy
- Proactively drive and coordinate ULD balancing action adhering to the agreed operational requirement, including pooling synergies and asset utilization, cross transfer across the network.
- Coordinate actions/ improvement initiatives with peers (such as but not limited to. Ground Services Team, Customer Success Manager/Coordinator, Repair Coordinator, Fleet Manager, CAPEX/S&OP and Digital Team/IT) to continuously develop and improve ULD Management service and to solve specific customer pain points
- Coordinate new customer implementation for the Planning domain, adapt to the dynamic requirement to seamlessly achieve the deadline and target
- Develop, implement and update procedures and policies to document SOP of network optimization
- Maintain professional relations within the industry and improve customer satisfaction
- Additional duties as assigned.
QUALIFICATIONS
- Bachelor/Master's degree
- Minimum 8-10 years of work experience, thereof
- Minimum of 5 years of Aviation Industry, Air Cargo and ULD Planning.
- Minimum 2 years Leadership experience ideally in Network Planning or Operations Control environment
- Minimum of 3 years of project management experience
- Demonstrated success in a high pressure, dynamic, fast-paced environment
- Excellent verbal and written communication skills in English
- Passion for Customer Service.
- Very strong analytical skills and able to maintain accuracy under pressure.
- Excellent problem-solving skills.
- Proficient use of MS-Office (Word, PowerPoint and Excel)
- Hypothesis driven work approach, ability to infer “so what” from data analysis
- Ability to tell story/insights in presentation to internal and external stakeholders
- Flexible, agile, adaptable and self-motivated.
- Excellent organizational and team management skills.
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