"Samurai 2K Aerosol is a leading aerosol coating specialist with a focus on innovative aerosol systems and coating solutions for the refinishing and refurbishing industry. To cater to the specific requirement of such diverse segments as painting, motorcycle cosmetic, maintenance and refurbish, we offer a complete range of supply for automotive, household, and industrial paints. Over the past 10 years, our R&D team have successfully invented world patented aerosol systems such as 2K dual and single headed two components aerosol systems to offer the top-quality spray results that are as good as those using a spray gun compressor system from a workshop. Patented in over 36 countries worldwide, this breakthrough technology allows two chemicals stored within a can and only be mixed upon activation as and when needed for the best paint performance.
Our development team continues to strive hard to offer the most innovative systems with the best user enjoyment. Being a company listed in Singapore Exchange and headquartered in Malaysia, Samurai has made its presence in most Southeast Asia countries including Indonesia, Thailand, Philippines, Vietnam, Cambodia, and Singapore. Our international footprint has been expanded further to India, United Kingdom and United States of America in 2020. "
BENEFITS:
1. Regular working Hour.
2. Exciting on the Job Training provided.
3. Monthly Petrol Claims Allowable.
4. Attendance allowance provided.
5. Entitlement for Medical Benefits with facilities.
6. Entitlement for EPF, SOCSO and EIS contributions.
7. Active Sports and Recreation Club with exciting activities.
JOB REQUIREMENTS:
1. Overseeing and assessing customer service staff's activities and providing them with regular performance-related feedback.
2. Strategizing, monitoring, and executing the daily activities of Sales & Customer Service operations.
3. Responsible for sales conversion and customer satisfaction.
4. Assisting Sales & Customer Service staff with duties when required.
5. Training staff in the areas of customer service and company policies.
6. Investigating and solving customer service complaints.
7. Assisting with the development and implementation of service policies and explaining these to staff and customers.
8. Maintaining documentation pertaining to Sales & Customer Service department activities.
9. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
10.Prepares Weekly/Monthly reports summarizing the assigned customer service team’s performance.
11.Completing tasks assigned by the manager accurately and efficiently. Supporting manager as needed.
QUALIFICATIONS:
1. Degree holder in related field or minimum Diploma.
2. 1 – 2 years of customer service experience or related field.
3. Respond to email and live chat timely, handle customer inquiries over WA.
4. Strive to meet individual and team KPIs and goals.
5. Extensive usage of CRM or ERP system.
6. Good command of English and Bahasa Malaysia in both written and verbal.
Job Types: Full-time, Permanent
Salary: RM2,500.00 - RM3,500.00 per month
Benefits:
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Skudai: Reliably commute or planning to relocate before starting work (Required)
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